Post by arfanho7 on Feb 24, 2024 9:20:16 GMT
So leaders focus on the few things that produce results and experiences for the right customers the best service operating strategies don t require tradeoffs so leaders foster both and thinking in designing winning operating strategies great service starts with the frontline employee and as a result leaders hire for attitude and train for skills effective operating strategies have to create value for employees customers and investors so leaders ensure the achievement of.
The leverage and edge that produce win win win results the service trifecta the best uses of technology and other support systems create frontline service heroes and heroines so leaders use technology to elevate the most important and eliminate the worst service jobs satisfying customers is not enough so leaders take steps to develop a core of customers who are owners and knowing that their current beliefs about the future of services Egypt WhatsApp Number List are wrong great service leaders build agile service organizations that learn innovate and adapt. needed to achieve breakthrough service. Publisher s link http hbs faculty Pages item.aspx num FORTHCOMING ACCOUNTING REVIEW An Analysis of Self reported Anticorruption Efforts By Healy Paul M. and George Serafeim ABSTRACT.
We use Transparency International s ratings of self reported anticorruption efforts for corporations to analyze factors underlying the ratings. Our tests examine whether these forms of disclosure reflect firms real efforts to combat corruption or are cheap talk. We find that the ratings are related to enforcement and monitoring country and industry corruption risk and governance variables. Specifically firms with high anticorruption ratings are domiciled in countries with low corruption risk ratings and strong anticorruption enforcement operate in high corruption risk industries have recently faced a corruption enforcement action employ a Big Four audit firm and have a higher percentage of independent directors.
The leverage and edge that produce win win win results the service trifecta the best uses of technology and other support systems create frontline service heroes and heroines so leaders use technology to elevate the most important and eliminate the worst service jobs satisfying customers is not enough so leaders take steps to develop a core of customers who are owners and knowing that their current beliefs about the future of services Egypt WhatsApp Number List are wrong great service leaders build agile service organizations that learn innovate and adapt. needed to achieve breakthrough service. Publisher s link http hbs faculty Pages item.aspx num FORTHCOMING ACCOUNTING REVIEW An Analysis of Self reported Anticorruption Efforts By Healy Paul M. and George Serafeim ABSTRACT.
We use Transparency International s ratings of self reported anticorruption efforts for corporations to analyze factors underlying the ratings. Our tests examine whether these forms of disclosure reflect firms real efforts to combat corruption or are cheap talk. We find that the ratings are related to enforcement and monitoring country and industry corruption risk and governance variables. Specifically firms with high anticorruption ratings are domiciled in countries with low corruption risk ratings and strong anticorruption enforcement operate in high corruption risk industries have recently faced a corruption enforcement action employ a Big Four audit firm and have a higher percentage of independent directors.